B2B Services for Companies
Professional service, buyback, and mobile device fleet management
Viper Mobile offers comprehensive B2B solutions for companies managing mobile device fleets. Whether you need regular fleet servicing, old device buyback during upgrades, or complete device refresh programs — our team with over 20 years of experience is at your service. We work with companies of all sizes, from small businesses with 10 devices to corporations with fleets of several hundred phones.
Every B2B partnership begins with understanding your specific needs. Based on that, we create a customized service package with an SLA contract defining response times, repair priorities, and delivery deadlines. Contact us for a free assessment and proposal tailored to your company.
Fleet Maintenance
Discounted service for larger device fleets with SLA contract and guaranteed response times. Screen, battery replacements and preventive maintenance for your entire fleet.
Our fleet maintenance program includes screen, battery, and other component replacements at discounted rates for larger volumes. An SLA contract guarantees response time — from standard (48h) to priority (same day). We provide a loaner device during repair for minimal disruption to your employees' work. We use exclusively original and premium parts with warranty.
Corporate Buyback
We purchase entire device fleets during upgrades. Bulk pricing, fast assessment, payment by agreement — invoice, cash, or service credit.
When your company upgrades its device fleet, we purchase old phones at bulk rates. Assessment is done for the entire fleet at once, with payment by agreement — invoice, cash, or credit toward future services. Free on-site pickup for fleets of 20+ devices.
Device Refresh Program
Refurbishment and preparation of existing devices for a new season: battery replacement, screen repairs, software cleanup, and complete diagnostics.
The Device Refresh program covers complete preparation of existing devices for a new season: battery replacement, damaged screen repairs, professional cleaning, complete component diagnostics, and software updates. Ideal for companies looking to extend fleet lifespan without purchasing new devices.
Recycling & Second-Life
Responsible device management at end of lifecycle. Secure data wiping, component recycling, or preparation for second-life programs.
For devices at end of lifecycle, we offer responsible management: secure data wiping per NIST standards, component recycling, and device preparation for second-life programs (donations, social enterprises). Every device that goes through our recycling program receives a data destruction certificate.
Frequently Asked Questions About B2B Partnership
What's the minimum fleet size for B2B services?
There's no strict minimum. We work with companies of all sizes, but B2B pricing and SLA contracts are most cost-effective for fleets of 10 or more devices. For smaller fleets, we offer customized packages.
Do you offer SLA contracts?
Yes. Every B2B partnership includes an SLA (Service Level Agreement) defining guaranteed response time, repair priority, and delivery deadlines. We offer standard (48h), priority (24h), and premium (same day) service levels.
Do you work on-site at the client's location?
For fleets of 20+ devices, we offer pickup and delivery at your company's location. For smaller fleets, devices are brought to our service center in New Belgrade.
Which brands do you service in the B2B program?
We specialize in Apple iPhone and Samsung Galaxy phones, which comprise the majority of corporate fleets. For other brands, contact us to check parts availability.
How does bulk buyback work during fleet upgrades?
Assessment is done for the entire fleet at once — we come to your location or pick up devices by courier. Payment by agreement: invoice, cash, or credit toward future services. The entire process typically takes 3-5 business days for a fleet of up to 50 devices.