Buyback of Faulty Phones in Belgrade — Yes, We Buy Broken Ones Too
Do you have a phone with a broken screen, a weak battery, or another fault, and think it's worth nothing? Think again. Viper Mobile buys faulty iPhone and Samsung phones in Belgrade — even those with significant damage. Payment is immediate, in cash or by bank transfer. The complete offer and terms are on the phone buyback Belgrade page, and if your device is in working condition, also check out our guide on how to get the best price.
We are located at Bulevar Arsenija Čarnojevića 91, apt 3, New Belgrade. The assessment takes 10-20 minutes and is completely free — even if we don't agree on a price, you've lost nothing.
Which faults do we accept?
We buy phones with the following types of damage:
Broken screen
The most common reason for a broken-screen phone buyback. Whether only the glass is cracked or the display is completely black — we buy it. A phone with a broken screen loses 20-40% of its market value depending on the severity of the damage and the model.
Weak battery
A battery below 80% health is expected after 2-3 years of use. This is a minor fault that has minimal impact on the buyback price (5-10% less) because a battery replacement is relatively inexpensive.
Damaged housing and back glass
Scratches, cracks in the back glass, a damaged frame — we accept all of this. The impact on the price depends on the severity of the damage, usually 5-15% less.
Faulty speaker, microphone or camera
Software or hardware problems with sound and camera don't drastically affect the buyback price because these are relatively simple repairs.
Charging problems
A faulty lightning/USB-C port is a common fault that doesn't significantly affect the phone's value.
What reduces the price drastically?
Some faults significantly reduce the buyback value:
- FRP lock (Factory Reset Protection) — a phone locked to the previous Google account. The buyback price is 50-70% lower
- iCloud lock (Activation Lock) — an iPhone locked to someone else's Apple ID. The price drops drastically because unlocking is complex
- Water damage — corrosion on internal components can be unpredictable. The price depends on the extent of the damage
- Multiple damage — a combination of a broken screen, weak battery and damaged housing means a greater loss of value
What do we NOT buy?
- Phones older than 5-6 years (e.g. iPhone 8 and older, Samsung S10 and older) — extremely low market value
- Phones without proof of ownership — you must be able to unlock the phone or show proof of purchase
- Phones reported as stolen (blacklisted IMEI)
How is the price of a faulty phone determined?
The buyback price is calculated based on:
- Market value of the working model — the starting point is the price of the same model in working condition
- Type and severity of the fault — a broken screen deducts 20-40%, a weak battery 5-10%, FRP/iCloud lock 50-70%
- Condition of the rest of the phone — if everything else is in excellent condition, we deduct less
- Storage capacity and color — more storage = higher price
- Completeness — the original box and charger are not required but slightly raise the price
Example calculation
| Scenario | Working-condition price | Deduction | Buyback price |
|---|---|---|---|
| iPhone 15 Pro, broken screen | ~55.000 | -30% | ~38.000 |
| Galaxy S24 Ultra, weak battery | ~65.000 | -10% | ~58.000 |
| iPhone 14, broken screen + weak battery | ~35.000 | -40% | ~21.000 |
| Galaxy S23, FRP lock | ~25.000 | -60% | ~10.000 |
Note: these are approximate examples. The exact price is determined by inspecting the phone.
The buyback process — step by step
- Bring in the phone — come to Bulevar Arsenija Čarnojevića 91, apt 3, New Belgrade. Working hours: Mon-Fri 9am-5pm, Sat 10am-3pm
- Free assessment — a technician inspects the phone in 10-20 minutes and determines the condition of all components
- Offer — you get a concrete figure. If it doesn't suit you — no obligation, we return the phone
- Immediate payment — if you accept the offer, payment is immediate in cash or to your current account
You don't need an appointment — come during working hours. If you can't come in person, send the phone by courier service for 1.500 RSD (we cover all of Belgrade).
Why sell a faulty phone instead of throwing it away?
- Money instead of a drawer — even a faulty phone is worth money. A Galaxy S24 with a broken screen can be worth 30.000-50.000 RSD
- Trade-in contribution — we can approve bonuses if you immediately use the funds for a repair or the purchase of another phone
- Environmentally friendly — phones contain rare metals and materials. It's better to recycle or repair them than to throw them away
- Fast and hassle-free — the whole process takes 20-30 minutes
Frequently asked questions
Do you buy phones with a broken screen?
Yes. Phones with broken screens are the most common category we buy. The buyback price is usually 20-40% lower than the price of a working model, depending on whether only the glass or also the display is damaged.
How much can I get for a faulty phone?
The price depends on the model, the type of fault and the overall condition. For newer models (iPhone 15/16, Galaxy S24/S25) with a broken screen, the buyback price can be 30.000-60.000 RSD. For older models with more serious damage — from 5.000 RSD. We determine the exact price by inspection.
Do I have to unlock the phone before selling?
Yes, the phone must be signed out of iCloud (iPhone) or the Google account (Samsung). If you can't sign out, the price will be significantly lower. We can help you sign out on the spot if you know the account password.
How do I know if my phone is blacklisted?
If you are the original owner and the phone hasn't been reported as stolen, it's not blacklisted. If you're not sure, check with your carrier or bring the phone in and we'll check on the spot.
Do you buy tablets too?
Yes, we buy iPad and Samsung tablets — working and faulty. The rules are the same as for phones.
Can I send the phone by mail?
For Belgrade — yes, a courier picks up the phone for 1.500 RSD. For the rest of Serbia, contact us at 065/362-61-31 to arrange the details.
Can I trade a faulty phone in for a repair?
Yes! If you bring an old faulty phone for buyback, you can immediately use the funds for the repair of another phone or the purchase of a new one. We often approve a bonus for these combinations.
Bring your phone in for an assessment
Viper Mobile — Phone Buyback Belgrade
Bulevar Arsenija Čarnojevića 91, apt 3, 11070 New Belgrade
Phone: 065/362-61-31
Free assessment in 10-20 minutes | Immediate payment
Working hours: Mon-Fri 9:00am-5:00pm | Sat 10:00am-3:00pm
Related pages
- Phone buyback — everything you need to know
- iPhone buyback
- Samsung buyback
- iPhone screen replacement — if you'd rather repair than sell
- Samsung screen replacement — repair instead of selling
- Complete repair price list
Buyback of faulty phones — real examples from our shop
To better understand how the buyback of faulty phones works, here are a few real examples from our shop:
Example 1: iPhone 15 Pro with a broken screen
A customer brought in an iPhone 15 Pro with a completely shattered screen — glass and display. The phone couldn't be used because the screen showed nothing. All other functions worked (sound, vibration, camera flash). Buyback price: 38.000 RSD. For comparison, the same model in working condition is worth around 55.000-60.000 RSD.
Example 2: Galaxy S24 Ultra with a weak battery
A Galaxy S24 Ultra in excellent physical condition, but the battery lasts only 3-4 hours. Battery health below 75%. Since a battery replacement is relatively inexpensive (8.000 RSD), the buyback price was only 10% below market: 58.000 RSD.
Example 3: iPhone 14 with a broken screen + weak battery
A combination of two faults reduces the price by more than the sum of the individual deductions. In this case, the phone in working condition is worth around 35.000 RSD. Buyback price: 21.000 RSD (40% deduction).
The difference between buyback and consignment sale
Many people confuse buyback with consignment sale. Here are the key differences:
| Characteristic | Buyback (Viper) | Consignment sale |
|---|---|---|
| Payment | Immediate | When it sells (days/weeks/months) |
| Risk | On us | On you (it may never sell) |
| Price | 10-20% below market | Potentially higher, but uncertain |
| Complications | None — you come in, you get your money | Waiting, negotiating, returns |
We recommend buyback for anyone who wants a fast and secure transaction without waiting. If you have the time and patience, consignment sale (e.g. on KupujemProdajem) can bring a somewhat higher price, but with an unpredictable time to sell.
How to prepare your phone for buyback?
Before you bring your phone in for buyback, we recommend:
- Back up your data — save photos, contacts and important files to the cloud or a computer
- Sign out of your accounts — especially important for iCloud (iPhone) and the Google account (Samsung). You must do this before a factory reset
- Factory reset — if possible, wipe the phone to factory settings. If the phone doesn't work, we'll do it
- Remove the SIM card and memory card
- Bring the original packaging — not required, but it slightly raises the price (500-1.000 RSD)
Phone buyback for businesses and companies
If you have multiple faulty phones (fleet replacement, corporate devices), we offer special terms for B2B buyback. For larger quantities, we can arrange pickup at your address. Contact us at 065/362-61-31 for a corporate offer.
Why Viper for the buyback of faulty phones?
- 20+ years on the market — we're not "here today, gone tomorrow". We've been operating since 2004
- Fair prices — we track market prices and make realistic offers
- Immediate payment — cash or bank transfer, no waiting
- We specialize in repairs — we repair and resell the phones we buy, so we can offer more because we know the exact value
- 680+ Google reviews, 4.9★ rating — verifiable trust
An alternative to buyback — repair it and keep using it
Before you sell a faulty phone, consider: is a repair more cost-effective? Here's the calculation:
Say you have a Galaxy S24 with a broken screen. The buyback price is around 25.000-30.000 RSD. But a screen replacement costs 16.000 RSD — after which you have a fully functional phone worth 50.000-55.000 RSD. The difference is obvious: by repairing, you "earn" 20.000+ RSD compared to buyback.
Of course, sometimes buyback is the better choice — if you want a new model, if the phone has multiple faults, or you simply want quick cash without waiting. We won't push you in either direction — we give you both options and you decide.
For repair prices, see our complete repair price list or call us at 065/362-61-31 for a free assessment.