Faulty phone buyback in Belgrade — yes, we buy broken ones too
Got a phone with a broken screen, a weak battery or some other fault and think it is worth nothing? Think again. Viper Mobile buys faulty iPhone and Samsung phones in Belgrade — even ones with significant damage. Payout is on the spot, in cash or to your account.
We are located at Bulevar Arsenija Čarnojevića 91, Apt 3, New Belgrade. The assessment takes 10-20 minutes and is completely free — even if we do not agree on a price, you have lost nothing.
Which faults do we accept?
We buy phones with the following damage:
Broken screen
The most common reason for a broken-screen phone buyback. Whether only the glass is cracked or the display is completely black — we buy it. A phone with a broken screen loses 20-40% of its market value depending on the severity of the damage and the model.
Weak battery
A battery below 80% health is expected after 2-3 years of use. This is a minor fault that has a minimal effect on the buyback price (5-10% less) because a battery replacement is relatively cheap.
Damaged housing and back glass
Scratches, cracks on the back glass, a damaged frame — we accept all of it. The effect on the price depends on the severity of the damage, usually 5-15% less.
Faulty speaker, microphone or camera
Software or hardware problems with sound and the camera do not drastically affect the buyback price, because those are relatively simple repairs.
Charging problem
A faulty Lightning/USB-C port is a common fault that does not significantly affect the value of the phone.
What drastically lowers the price?
Some faults significantly reduce the buyback value:
- FRP lock (Factory Reset Protection) — a phone locked to a previous Google account. The buyback price is 50-70% lower
- iCloud lock (Activation Lock) — an iPhone locked to someone else's Apple ID. The price drops drastically because unlocking is complex
- Water damage — corrosion on internal components can be unpredictable. The price depends on the extent of the damage
- Multiple faults — a combination of a broken screen, a weak battery and a damaged housing means a greater loss of value
What do we NOT buy?
- Phones older than 5-6 years (e.g. iPhone 8 and older, Samsung S10 and older) — extremely low market value
- Phones without proof of ownership — you must be able to unlock the phone or show proof of purchase
- Phones reported as stolen (blacklisted IMEI)
How is the price of a faulty phone determined?
The buyback price is calculated based on:
- The market value of the working model — the starting point is the price of the same model in working condition
- The type and severity of the fault — a broken screen takes off 20-40%, a weak battery 5-10%, an FRP/iCloud lock 50-70%
- The condition of the rest of the phone — if everything else is in excellent condition, we take off less
- Storage capacity and color — more storage = a higher price
- Completeness — the original box and charger are not required but slightly raise the price
Example calculation
| Scenario | Working price | Deduction | Buyback price |
|---|---|---|---|
| iPhone 15 Pro, broken screen | ~55,000 | -30% | ~38,000 |
| Galaxy S24 Ultra, weak battery | ~65,000 | -10% | ~58,000 |
| iPhone 14, broken screen + weak battery | ~35,000 | -40% | ~21,000 |
| Galaxy S23, FRP lock | ~25,000 | -60% | ~10,000 |
Note: these are rough examples. The exact price is determined by inspecting the phone.
The buyback process — step by step
- Bring in the phone — come to Bulevar Arsenija Čarnojevića 91, Apt 3, New Belgrade. Working hours: Mon-Fri 9-17h, Sat 10-15h
- Free assessment — a technician inspects the phone in 10-20 minutes and determines the condition of all components
- Offer — you get a specific figure. If it does not suit you — no obligation, we return the phone
- Payout on the spot — if you accept the offer, payout is immediate, in cash or to your bank account
No appointment needed — just come during working hours. If you cannot come in person, send the phone by courier for 1,500 RSD (we cover all of Belgrade).
Why sell a faulty phone instead of throwing it away?
- Money instead of a drawer — even a faulty phone is worth money. A Galaxy S24 with a broken screen can be worth 30,000-50,000 RSD
- Credit toward a deal — we can approve bonuses if you immediately use the funds for a repair or to buy another phone
- Eco-friendly — phones contain rare metals and materials. It is better to recycle or repair them than to throw them away
- Fast and hassle-free — the whole process takes 20-30 minutes
Frequently asked questions
Do you buy phones with a broken screen?
Yes. Phones with a broken screen are the most common category we buy. The buyback price is usually 20-40% lower than the price of the working model, depending on whether only the glass or the display as well is damaged.
How much can I get for a faulty phone?
The price depends on the model, the type of fault and the general condition. For newer models (iPhone 15/16, Galaxy S24/S25) with a broken screen, the buyback price can be 30,000-60,000 RSD. For older models with greater damage — from 5,000 RSD. We determine the exact price by inspection.
Do I have to unlock the phone before selling?
Yes, the phone must be signed out of iCloud (iPhone) or the Google account (Samsung). If you cannot sign out, the price will be significantly lower. We can help you sign out on the spot if you know your account password.
How do I know if my phone is blacklisted?
If you are the original owner and the phone is not reported as stolen, it is not blacklisted. If you are not sure, check with your carrier or bring the phone in and we will check on the spot.
Do you also buy tablets?
Yes, we buy iPads and Samsung tablets — working and faulty. The rules are the same as for phones.
Can I send the phone by mail?
For Belgrade — yes, a courier picks up the phone for 1,500 RSD. For the rest of Serbia, contact us at 065/362-61-31 to arrange the details.
Can I trade in a faulty phone toward a repair?
Yes! If you bring an old faulty phone for buyback, you can use the funds right away for a repair of another phone or to buy a new one. We often approve a bonus for such combinations.
Bring your phone in for an assessment
Viper Mobile — Phone Buyback Belgrade
Bulevar Arsenija Čarnojevića 91, Apt 3, 11070 New Belgrade
Phone: 065/362-61-31
Free assessment in 10-20 minutes | Payout on the spot
Working hours: Mon-Fri 9:00-17:00 | Sat 10:00-15:00
Related pages
- Phone buyback — everything you need to know
- iPhone buyback
- Samsung buyback
- iPhone screen replacement — if you want to repair instead of sell
- Samsung screen replacement — repair instead of selling
- Full repair price list
Faulty phone buyback — real examples from practice
To better understand how faulty phone buyback works, here are a few real examples from our shop:
Example 1: iPhone 15 Pro with a broken screen
A customer brought in an iPhone 15 Pro with a completely shattered screen — glass and display. The phone could not be used because the screen showed nothing. All other functions worked (sound, vibration, camera flash). Buyback price: 38,000 RSD. For comparison, the same model in working condition is worth around 55,000-60,000 RSD.
Example 2: Galaxy S24 Ultra with a weak battery
A Galaxy S24 Ultra in excellent physical condition, but the battery only lasts 3-4 hours. Battery health below 75%. Since a battery replacement is relatively cheap (8,000 RSD), the buyback price was only 10% below market: 58,000 RSD.
Example 3: iPhone 14 with a broken screen + weak battery
A combination of two faults reduces the price more than the sum of the individual deductions. In this case, the phone in working condition is worth around 35,000 RSD. Buyback price: 21,000 RSD (40% deduction).
The difference between buyback and consignment sale
Many people confuse buyback with a consignment sale. Here are the key differences:
| Feature | Buyback (Viper) | Consignment sale |
|---|---|---|
| Payout | Immediate | When it sells (days/weeks/months) |
| Risk | On us | On you (it may never sell) |
| Price | 10-20% below market | Potentially higher, but uncertain |
| Hassle | None — you come in, you get the money | Waiting, negotiating, returns |
We recommend buyback for anyone who wants a fast and secure transaction with no waiting. If you have the time and patience, a consignment sale (e.g. on KupujemProdajem) can bring a somewhat higher price, but with an unpredictable selling time.
How to prepare your phone for buyback?
Before you bring the phone in for buyback, we recommend:
- Back up your data — save photos, contacts and important files to the cloud or a computer
- Sign out of your accounts — especially important for iCloud (iPhone) and the Google account (Samsung). You must do this before the factory reset
- Factory reset — if possible, wipe the phone to factory settings. If the phone does not work, we will do it
- Remove the SIM card and the memory card
- Bring the original packaging — not required, but it slightly raises the price (500-1,000 RSD)
Phone buyback for businesses and companies
If you have several faulty phones (fleet replacement, corporate devices), we offer special terms for B2B buyback. We can arrange pickup at your address for larger quantities. Contact us at 065/362-61-31 for a corporate offer.
Why Viper for faulty phone buyback?
- 20+ years on the market — we are not "here today, gone tomorrow". We have been working since 2004
- Fair prices — we follow market prices and make realistic offers
- Payout on the spot — cash or bank account, no waiting
- We specialize in repair — we repair and sell the phones we buy, so we can offer more because we know the exact value
- 680+ Google reviews, rated 4.9★ — verifiable trust
An alternative to buyback — repair it and keep using it
Before you sell a faulty phone, consider: is a repair more cost-effective? Here is the calculation:
Say you have a Galaxy S24 with a broken screen. The buyback price is around 25,000-30,000 RSD. But a screen replacement costs 16,000 RSD — after which you have a fully functional phone worth 50,000-55,000 RSD. The difference is obvious: by repairing, you "earn" 20,000+ RSD compared to a buyback.
Of course, sometimes buyback is the better choice — if you want a new model, if the phone has multiple faults, or you simply want quick cash with no waiting. We will not push you in either direction — we give you both options and you decide.
For repair prices, see our full repair price list or call us at 065/362-61-31 for a free assessment.