Terms of Service

1. General Provisions

By using the viper.rs website, you accept these terms of service. The site is owned by Viper Mobile doo (Tax ID/PIB: 112259884).

2. Services

Viper Mobile doo provides mobile phone repair, buyback of used devices, and sales of protective equipment. All prices are informational and expressed in RSD, VAT included.

3. Warranty

We provide a 90-day warranty on the installed part. The warranty is not conditional on any document — every job is kept in our records, so your name and phone number are enough. It covers factory defects of the installed part; it does not cover mechanical damage occurring after the service. Genuine Apple batteries carry a 6-month warranty. Aftermarket InCell and OLED screen panels carry a 7-day warranty due to panel fragility — they are installed only with the customer's prior consent.

If a device is received with signs of liquid/moisture contact or with a bent/deformed housing, the warranty on the installed part is excluded — the device's pre-existing condition can cause the part to fail regardless of part quality and installation. In such cases the repair is performed only with the customer's consent, with a visible note on the service receipt and on the order status page. This does not affect the customer's statutory rights regarding conformity of the service.

If the device's back cover or back glass is cracked at the time of installation, the warranty on the installed battery does not apply — a shard of glass can fall inside the device and puncture or damage the new battery. If the back cover is replaced during the same service, the battery keeps its full warranty (6 months for genuine Apple batteries, 90 days for all other types). This exception applies only to the battery; other installed parts keep their regular warranty periods.

Screen glass replacement (OCA lamination) carries an inherent risk: the original panel is separated from the glass and re-bonded, and it may stop working during the procedure. If that happens, we install a replacement refurbished screen at our own expense — no surcharge, with the same 90-day warranty. The replacement is a refurbished screen rather than a new original part, so its exact panel is not known in advance. Screen glass replacement is therefore performed only with the customer's prior consent, given when booking or at drop-off and recorded on the order.

4. Data Protection

We do not ask for your device passcode. We do not delete your data. Your privacy is guaranteed throughout the entire service process.

5. Courier Service

Courier service is available within the territory of Belgrade. The courier fee for a repair covers pickup and return of the device. The current price is available on the website. For buyback of new, unopened phones, the courier is free.

6. Buyback

A valid ID document (national ID card or passport) is required to sell a device to us. We are unable to buy back phones with an active iCloud, FRP, or Samsung account.

7. Contact

Viper Mobile doo, Bulevar Arsenija Čarnojevića 91, Apt 3, New Belgrade. Tel: 065/362-61-31, Email: info@viper.rs